Creating an evergreen document: User personas
User personas created for redesign of Onboarding
Understanding the user: User testing
User testing sessions to validate design decisions
Transforming raw data into actions: Insight building
Integrating user feedback to revolutionise enhancements
Benchmarking customer satisfaction: NPS Reports
Evaluating customer responses to boost our NPS rating
Boarding.com: UX Design Institute project
College project with UX Design Institute
Usability heuristics: UX Audit
UX audit of collateral platform following usability heuristics
UX Design Consultancy: Speech Therapy web design
The steps taken throughout the UX assignment to design a new website
Coming soon
A sample study: UX mixed methods
Coming soon.
Coming soon
Spline: Learning the software
Coming soon.
Experience
Smartstream Technologies
Spent two years in the role of a UX Researcher - the latest and most transformative part of my career. Worked as part of an incredibly collaborative team of skilled designers and researcher.
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Hedgeserv Ltd
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Hospitality industry Ireland
Spent over 5 years serving at Dublin Airport and a hometown restaurant as a chef. Critical exposure to accountability, stress management, innovation, and dealing with consumer needs.
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What my colleagues have had to say about me
Elena Cross
Director of User Experience and Design @ Smartstream Technologies
I had the pleasure and honour of having Neil on our User Experience team. Neil is dedicated, analytical, brave, skilled, highly collaborative, and a perpetual learner. He joined us in the midst of accomplishing a massive feat – switching careers – yet he has made it look effortless. His natural curiosity, coupled with a drive for learning the craft, and topped with an incredibly positive “we can do anything” attitude, delivered outstanding results for us.
He was instrumental in helping the team and myself to establish our user testing practice. No matter how big a task is in front of him, you always have full confidence he will absolutely nail it. He is a man you can rely on. He brought incredible insights to us from the field, helping the team understand our customers and improve our products. He formed strong bonds with our users, drawing out genuine feedback that translated into meaningful and impactful improvements. His stakeholder management skills are absolutely outstanding; no matter what type of feedback Neil presented, he found a way for his findings to resonate with the stakeholder group, a key quality in driving meaningful change.
I have to give a special mention to his courage. Neil is absolutely, categorically fearless and will deliver results and insights regardless of the size, scope, or constraints he’s working with. He dives in, autonomously if he has to, and simply delivers. Highly organised and exceptionally curious and inquisitive, Neil brings highly valuable positivity, insight, and a true customer understanding to the team.
If you need a UX Researcher who’s forever hungry for knowledge and insight, who can sway stakeholder groups towards user-centricity with ease, and someone you can always rely on – Neil is the man for the job.
Paulina Serwińska
Senior UI/UX Designer @ Smartstream Technologies
I had the pleasure of collaborating with Neil as a User Researcher, and it was truly a fantastic experience. Neil's exceptional communication and collaboration skills, combined with his empathy, made him a valuable asset to our team.
As a designer, I greatly benefited from the insights he gathered during user interviews, which provided invaluable context for the projects we were working on. His keen understanding of user needs and preferences helped shape seamless workflows for the products we were developing, ultimately enhancing the user experience.
What sets Neil apart is his background in finance and reconciliation. This expertise allowed him to communicate seamlessly with users and stakeholders alike within the complex Fintech industry, gaining a comprehensive understanding of their needs and requirements.
In summary, Neil's contributions were instrumental in driving our projects forward, and I wholeheartedly recommend him to anyone seeking a talented and dedicated User Researcher.
Eric Hanley
UX Researcher @ Smartstream Technologies
I have thankfully had the privilege of working with Neil at Smartstream Technologies for almost the past two years now. Throughout this time, Neil has been a fantastic colleague within the design team, he is incredibly dependable and always offers a helping hand whenever possible.
His first hand experience and industry knowledge have made him my go to whenever I am in need of clarification or guidance. He is a excellent example of how to bridge the world between the users and development teams as he is able to communicate topics to each in language they understand. He has also been a true advocate for the users needs and perspective, and has shown repeatedly he is willing to stand up for the end user when the need arises.
Since joining the team, Neil has put in a lot of work to get up to speed with the relevant research methodologies and design principles. His eagerness to learn, and evident passion for design, along with his past experiences makes him an ideal employee within this sector.
Lucas Paraizo
UI/UX Designer @ Smartstream Technologies
I had the privilege of working with Neil at Smartstream on multiple UX research assignments and I would strongly recommend him as a professional.
Neil's background in the financial field and user-centred focus approach to research gave us insights that greatly enhanced the usability of our product and made us as a team to approach the designs differently, especially during user testings, where we had a limited timeframe and still produced incredible results.
I would be happy to collaborate with him in the future.
Jess Allen
UI/UX Designer @ Smartstream Technologies
Neil is an exceptional UX researcher. Collaborating with him was a remarkable experience, particularly due to his outstanding domain knowledge. His deep understanding of the subject matter brought invaluable insights to our projects, significantly enhancing the quality of our research outcomes.
Neil consistently demonstrated a high level of professionalism and expertise in his role. His commitment to producing thorough and meaningful research made him an invaluable asset to our team. If you are seeking a highly knowledgeable and skilled UX researcher, Neil should be the only one to consider!
